FAQs

We are open Monday to Sunday, 10:30am – 6:00pm. We are closed on Thursdays and Public Holidays.

Our salon is located at 255 Changi Road, Singapore 419745. Private property parking is available for our customers.

Yes, all sessions are by appointment only. Please contact us via WhatsApp at +65 8186 5029 or email us at fur.it2902@gmail.com to book your furkid’s session.

You can reach us via WhatsApp at +65 8186 5029 or by email at fur.it2902@gmail.com.

Our grooming charges are determined by your furkid’s size and coat length or thickness.

Stylist:
• Full Grooming: $90 – $200
• Basic Grooming: $50 – $120

Senior Stylist:
• Full Grooming: $130 – $380
• Basic Grooming: $60 – $150

Director Cut: $300 onwards

The duration depends on the service and your pet’s coat condition. On average:

Small Breeds:
• Basic Grooming: 1 – 1.5 hours
• Full Grooming: 2 – 3 hours

Medium & Large Breeds:
• Basic Grooming: 2 – 3 hours
• Full Grooming: 3 – 4 hours

Special treatments may take longer.

We recommend the following grooming frequency:

• Basic grooming: Every 2 – 4 weeks
• Full grooming: Every 3 – 5 weeks
• Dogs prone to matting: Weekly or bi-weekly to prevent tangles and discomfort

Yes! Please inform us about any skin conditions or allergies beforehand. We have hypoallergenic and medicated shampoo options available.

Severe matting requires careful de-matting or shaving for your furkid’s comfort. Additional charges may apply. We will always inform you before proceeding. Your furkid’s well-being is our priority, and we will always choose the safest and most comfortable approach.

For your furkid’s safety and to ensure a calm, stress-free environment, we kindly ask that owners remain outside the premises. Rest assured, your pet is in experienced and caring hands.

Absolutely. Our groomers are trained to handle nervous and first-time pets with patience and gentleness. Please let us know in advance so we can take extra care to make your furkid feel comfortable.

We use high-quality, pet-safe grooming products. For pets with specific needs, we offer hypoallergenic and medicated shampoo options. Please inform us of any allergies or sensitivities prior to your appointment.

Our online shop carries a curated selection of grooming products, pet accessories, and spa treatments. All products are handpicked to meet our quality standards.

Yes, we ship within Singapore. Please refer to our Shipping & Returns page for delivery timeframes and charges.

Please refer to our Shipping & Returns policy for details on eligible returns and exchanges.